Refund and Returns Policy

Thank you for shopping at Viati Digital. We strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund policy below:

1. Eligibility for Refund

To be eligible for a refund, please ensure the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must request a refund within 30 days of the purchase date.
  • A receipt or proof of purchase is required to process a refund.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Digital products or software once they have been downloaded or activated.
  • Items purchased during promotional or clearance sales.
  • Custom-made or personalized products.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert contact email] with your order number and reason for the refund request.
  2. Return the Item: If instructed, return the item to our returns address provided by our customer service team.
  3. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our refund criteria.
  4. Refund Processing: If approved, we will process your refund to the original method of payment. Please note that it may take 5-10 business days for the refund to reflect in your account.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team to assist with the exchange process.

5. Shipping Costs

Shipping costs are non-refundable. If you are returning an item, you will be responsible for the shipping costs associated with the return, unless the item is defective or incorrect.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or full refund, including any return shipping costs.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

Email: support@viatidigital.online
Website: https://viatidigital.online/

We appreciate your business and are committed to providing you with a positive shopping experience.